Talmadge recognized among the top customer service leaders in the residential construction industry.
Aptos, CA, May 2, 2022 – Talmadge Construction of Aptos, CA was the recent recipient of a 2022 Guildmaster with Highest Distinction Award from GuildQuality for its demonstration of exceptional customer service within the residential construction industry. This is the highest award given, earned by members receiving a recommendation rate between 98.0% and 100%.
Out of nearly 2,000 eligible applicants, Talmadge Construction was one of the businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
“This award is an indication that we’re doing things right,” said Jeff Talmadge, President of Talmadge Construction. “We not only want to provide the very best residential renovation and construction services, we want to make sure each and every client is completely satisfied with their entire experience—from the first meeting to the final walkthrough.”
To determine which businesses would receive the 2022 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend, and the percentage of customers who responded. To receive an award, a company must achieve a “Likely to Recommend” rate of 90% or above from its customers surveyed by GuildQuality. (In the residential construction industry, the average customer recommendation rate is approximately 70%.)
Two levels of distinction are offered in addition to the baseline Guildmaster Award: the Guildmaster with Distinction Award for members receiving a recommendation rate between 95.0% and 97.9%, and the Guildmaster with Highest Distinction Award.
About Talmadge Construction
Founded in 1984, Talmadge Construction is a family-owned design-build remodeling firm committed to quality construction, innovative design and nurturing the connection between home, life and the pursuit of education to better its community. Talmadge Construction serves residential clients in Santa Cruz County, CA with award-winning residential renovation and construction services.
About GuildQuality
Since 2005, GuildQuality, the Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling and contracting professionals who demonstrate the highest level of customer service within the U.S. and Canada.
FOR MORE INFORMATION
For more information about these awards, or for images or interviews, please contact Lauri Shoemake at iMarc Consulting, 206-375-5902, lshoe@imarcconsulting.com.
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