“100% Satisfaction! The quality and service were outstanding.
Expertise: The project manager was immediately accessible by text, and coordination was flawless. Subcontractors were well supervised and clearly chosen for their excellence.
Professional & Organized: The organization went beyond the project manager’s oversight of the subcontractors. Everything was laid out for us in detail from the first project meeting around our dining room table with Jeff and Andrew Talmadge, project manager Jeremiah Trask, and designer Kristen Totah, and continuing at the end with the photo shoot. Carin was on top of invoicing during the project and iv
Schedule: We finished on time, in spite of the supply chain issues that came up due to the pandemic. The project manager informed us every day what would be happening the next few days and who would be coming in to work and the approximate time they would arrive. If that changed during the day, we got a text from the project manager.
Budget: When you demolish an existing bathroom in a 50 year old house, you hold your breath for expensive surprises hiding underneath. It’s inevitable that there will be something. The budget made allowances for “surprises” but it was always clear from the first kickoff meeting that some might exceed the estimate. Our extra charges were reasonable, unavoidable and expected.
Construction Quality: The project manager would show us and explain each part of the work before moving on.
Communication: The project manager was our sole contact once construction began. He was always accessible by text and responded immediately. He communicated with all subcontractors.
Problem Resolution: Things were planned so well that problems were minimal. They kept on top of ordering and keeping track of the delivery status with vendors, which was challenging at times with pandemic-related supply chain issues. We only had one real problem, when a plumbing item was arrived from the manufacturer defective
Clean & Safe: It’s a challenge for both the homeowner and contractor when the homeowner stays in residence. We remodeled a bathroom in a previous home, and dust was everywhere. That did not happen here, and all materials and equipment were kept out of the way each evening. If materials or tools were not being used that day, they were not on site.
Value: We could have gotten other contractors for less, but we would not have had the services of a designer or any of the other extras that saved us a great deal of time and frustration. We got what we paid for and don’t regret a penny.
Trust: This comes down to good project management and communication.
Areas Of Satisfaction: Most, to be honest! One silly thing that impressed us was consideration of our neighbors when placing the chemical toilet. It wasn’t sitting out in full view, but covered by a tasteful redwood screen and serviced weekly.”